Business Phone Systems

Business Phone Systems

One of the most important decisions that a business owner must make is to insure customers can communicate seamlessly, every hour of every day, without fail. Business phone systems or commonly referred to as PBX’s allow you to share telephone resources such as lines, voice mail and extensions. These services and features can be delivered by digital resources or on your existing IT network as VoIP – Voice Over Internet Protocol.

​Costs of hosted or “virtual” phone systems can be as low as $20 per user, depending on the features you choose. All maintenance and programming is handled in the “cloud”, making this an attractive option for many small businesses. It is important to have a professional review of the network to insure that proper bandwidth and resources are available. You will not want to skip this important step as call quality is a direct result of these key components.

A properly engineered phone system pays huge dividends to the business owner. It provides an unique experience for customers and employees alike. Like everything in your business, the details matter. Details as simple as call routing or marketing messages while the customer is “on hold” or being transferred can make lasting impressions that drive customer and employee satisfaction and retention.

It’s our job to make that impression count! We’ve helped our customers maximize their results for over 20 years. We take time to understand the business needs and tailor our systems to optimize the point of contact for the customer.

​There is really no “one size fits all” solution to your business communication needs. Small businesses with few extensions may lower costs and enjoy the robust features of a hosted VoIP solution also known as a Virtual PBX or VoIP Phone System. Organizations with branch offices and remote employees may benefit from a premise-based phone system with VoIP features to allow extensions beyond the walls of their office. Our job is to tailor a solution and deliver excellence in your voice communications.​

Not sure about what type of phone services you need to run your business phone system? Choices like Hosted VoIP, CO lines, PRI and SIP trunking can seem daunting, yet the proper choice can make the difference in the success of your business. Features like overhead paging, voice mail to email, simultaneous ringing of your office phone to your mobile device and remote notification keep you connected with the people that matter most – your customers! Want to simply click on a contact in your Microsoft Outlook and dial that person – we make that easy for you!

Mountain Communication Systems is proud to be an authorized Ericsson-LG provider, but we service and repair many other manufacturers’ equipment.
​ With over 20 years of experience in PBX and IP phone system installation and repair, MCS also services the following manufacturers:

  • Ericsson-LG
  • ​AVAYA
  • Nortel
  • Mitel 3000
  • Cisco
  • NEC
  • Allworx
  • Zultys

Factory-trained technicians

And state-of-the-art equipment allows us to quickly isolate issues and have you back online quickly.
If you need help determining what type of system you have, give us a call and we are happy to help. If you don’t see your system listed, we will gladly refer you to one of our partner companies for service.
​Call us today at (828) 299-9999 and we will provide a free, no obligation consultation to help determine the best approach for your needs. ​

Submit for your free Consultation!